Privacy Policy & Legal Disclaimer

This Privacy Policy & Legal Disclaimer applies to all personal information collected by AusDiagnostics Pty Ltd ACN 612 059 686 (Company). The Company may provide its current and prospective customers with product information, educational materials and other marketing materials or conduct customer surveys relating to its products and services via its designated website, email, phone or any other medium or you may purchase products and services from the Company from time to time, together these are referred to as Services.

The purpose of this Privacy Policy & Legal Disclaimer is to describe how the Company collects, utilizes, stores and shares your personal data. We consider your personal data, is any information which can be used to directly identify you or any information which could be reasonably be used to identify you. By using the Services, you are agreeing to the terms of this Privacy Policy & Legal Disclaimer, as may be updated by us from time to time.

1. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the Services. We aim to retain only personal information we need to maintain our Services and provide a high-level customer experience. The personal information which we collect and hold about you may include:

(a) Contact information, such as; name, title, email address, phone number and address or other contact details;

(b) Payment details, including billing and transaction information;

(c) IP address and the date and time of your access to our website;

(d) Communications from you including inputs, survey responses, feedback or complaints; and

(e) Any other information of any kind provided by you in any form.

2. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into our website or provide any information to us or our representatives.

(b) We may collect cookies or other technologies, linked to your computer which enable us to tell when you use and how you use our website and also to help customise your experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

3. Purpose of collection

We try our best to collect only the information we need to deliver an optimal customer experience.

(a) The purpose for which we collect personal information is to provide you with:

(i) the Services;

(ii) improved products and service experience;

(iii) effective communication and support services; and

(iv) any other services which are reasonably necessary for or associated with the provision of any of our services.

(b) We will use your personal information for the relevant purpose. By providing your information, you grant to us a royalty-free, worldwide, irrevocable, perpetual license to use your information.

(c) We customarily disclose personal information only if required to satisfy any applicable law, legal requirement, police investigation or request from a government authority.

(d) We may produce macro statistics based on the information provided by our customers and may disclose to a third party such macro statistics which do not reveal any of your personal information.​

4. Access and control of your personal information

(a) You have the right to request access to your personal information and to request that we correct any inaccurate personal information. You may also have the right under applicable data protection laws to request the deletion of your personal information or in some circumstances, to restrict or object to the processing of your personal information. If you would like to request such access, correction, deletion or restriction, please contact us as set out below.

5. Security

(a) We process personal information on our servers in Australia, and you consent to your personal information being processed and stored in that location.

(b) We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of your personal information. These measures may include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal information.

(c) We do not warrant that these security measures will prevent any unauthorised access to or unauthorised alteration, disclosure or destruction of the data. We disclaim all liability in relation to any unauthorised access, alteration, disclosure or destruction of data that is outside our reasonable control.

6. Complaint procedure

If you have a concern regarding any matter set out in this Privacy Policy & Legal Disclaimer, please contact us on: support@ausdx.com. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the applicable consumer protection authorities.

7. Overseas transfer

Your personal information will not be disclosed to recipients outside your local region unless you expressly request us to do so. The overseas recipient may have laws which are different and potentially not as protective as the laws of your own country. If you request us to transfer your personal information to an overseas recipient, we will not be liable for any mishandling of your information in such circumstances.

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

9. Disclaimer

You acknowledge and agree that we disclaim all and any guarantees, undertakings and warranties, expressed or implied, in the provision of our products or services and we are not liable for any loss or damage whatsoever arising out of, or in connection with this Privacy Policy & Legal Disclaimer, to the fullest extent permitted by law.

10. Intellectual Property

The intellectual property rights in all materials, resources, commentaries, content, tools and information (including photographic images) contained in our products and services remain the property of the Company and are protected by intellectual property laws and treaties around the world.

11. Governing law

This Privacy Policy and any contract to which they apply shall be governed by the laws of New South Wales and are subject to the jurisdiction of the courts of New South Wales, Australia.